Is Direct Mail Dead?

You might be surprised. According to the USPS, advertising mail represented 63% of all mail received by households in 2008. Of that, 79% of households either read or scan advertising mail sent to their household and 11% respond and take action. Compare this to e-mail marketing: Mail Chimp’s research indicates the average open-rate for marketing e-mail is about 25% and the click-through/take-action rate is only 4.28%. I’m not a numbers person (is there a graphic designer who is?), but it’s pretty clear that direct mail is far from finished.

There are some things to keep in mind when designing direct mail to increase the chances of your potential customer following through:

1. Take advantage of variable data printing. When I started out, there was one main option for printing in color: offset printing. How times have changed. Not only is it affordable to digitally print short-runs of your printing projects, it’s possible to customize your projects using variable data printing (VDP). For example, say you’re designing for an organization’s annual fundraiser. If the organization has a database of past donors, including their names, and the years and amounts they’ve previously donated, it’s easy to print that information right in the body of your piece. It personalizes the experience and can make a call for cash less of an intrusion and more of an appeal.

2. Have a clear call to action. A few years ago, I got a letter asking me to support the Fourth of July fireworks display in my town. I take my kids to that event every year and was ready, pen in hand, to write a check. I scoured the letter only to find that there was no return address, no phone number and no way to easily send the money. Sure, I could have looked up the number and contacted them, but expecting your recipients to do that is expecting too much. I never sent the check.
   
   Make sure you provide a clear way to respond to your direct mail. Is there a number to call? A Web site to visit? Make it obvious.

3. Speaking of Web sites, use yours to track the results of your direct mail campaign. Personalized URLs or Web addresses that incorporate the recipient’s name are becoming more and more widely used. At the very least, each direct mail piece that goes out should have a dedicated phone extension or Web landing page, so that you can track your results.
4. Design something different. I often save a few weeks worth of direct mail I receive, so that I can have a base of real-world samples. I’ll spread them out on my desk to look at them. Then, I’ll design something that looks different. If I’m seeing a lot of close crops of faces, I’ll pick and image with a person far away, or, even more likely, avoid a picture of a face at all. Lots of primary colors? I’ll go for an off-shade of green. Not many large fields of color? Maybe, that would work for my design. You can’t steer clear of all existing designs, but you want to make your direct mailing stand out. The best way to get a feel for what’s out there is to look at some of it with a critical eye.

One of the best things about direct mail is that even on a smaller budget, you can get great results.